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Frequently Asked Questions

Who am I buying from?
OnFair is a surplus inventory retailer specializing in offering deals that nobody else can offer. We also specialize in offering you the buyer a funtastic buying experience where you will be laughing all the way to our checkout. We are constantly adding new items so check back with us often.

What is your Shipping Policy?
Your shipping address must match your confirmed billing address with Paypal. Estimated delivery time: 5-10 business days. Item pickup not available. If there is any damage, please note with the delivery driver right away. We retain the right to choose the shipping company and method. We wait for payment to clear before shipping. Checks may take 10 days to clear. Processing time may take 1-4 business days before we ship your item. Shipping and handling costs are not negotiable. We ship using a variety of Fedex, USPS, UPS & DHL services. Items will ship from our warehouse or a partner warehouse. We will send you a tracking number as soon as we have one. We will take $5.00 off the shipping for additional items automatically during checkout. This is for all items and all orders even if we can or can't ship items together.

Do you ship internationally?
No

What is your Return Policy?
We do not offer an extended warranty on our items. If an item is found defective within 5 days of receiving it, an exchange is available. If a refund is requested rather than exchange for a defective item, there will be a 20% restocking fee deducted from the refund. Buyer is responsible for all return shipping costs. We will pay for return shipping of the replacement item.

What Customer Service help do you offer?
We can be reached by email at: wecare@onfair.com Our customer care phone line is: 402-403-1980.

 
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5 Star
I was surprized at the ease of installation of the headrest DVD's. The most trouble I had was removing the factory headrests. The kit comes with everything you need. Works great through the vehicles FM stereo. The Grandkids love it!

- By Mic from Ontario, Canada

5 Star
Our little grandson son is having the time of his life in grandpa's [*] out Toyota Rav4. The color match is perfect, the Dvd screen is clear, thank you all at OnFair I'm the envy of the neighbourhood. Thank you. John

- By Grandpa John from Ontario, Canada

5 Star
I bought this product because i have two small children ages 8 and 4. We had a portable dvd player. Every time we got ready to go somewhere we had to hook it up an the girls had to watch the same movie. With the age difference it was always a headache because the oldest one usually had to watch what the little one wanted to watch to keep her quiet. I had these installed and we took a weekend trip that was 4 hours away that was the best trip in our life. They both got to watch there own movie the screens are big I would recomend these to any one. Its a must have if you take trips and have small children. (even my 18 year old enjoyed them) They were very easy installed.

- By Shelly from Colfax, Louisiana
5 Star
You guys are the best, will always recommend you to anyone

- By Cy from Houston, TX
5 Star
I feel these are great so far we use them daily the kids love them easy to install about 1 hour if you want to hide all wires like we did two of my friends just ordered sets from onfair shipping was fast so far nothing negative to say Thank You onfair Scott & Mai

- By oogy from Florida
 
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